Leaptree Optimize
100% Salesforce-native QA platform for contact centers. Standardize CX, empower QA teams, and build trust without leaving Salesforce.
"Whatever QA program you have, this one is better. I'm thoroughly impressed. Leaptree Optimize seamlessly integrates... It's Salesforce native after all!"
Build Smart QA Scorecards Directly in Salesforce
Leaptree Optimize enables contact centers to create dynamic, customizable QA scorecards without developer support. Assess performance across channels, track trends, and standardize feedback with ease.
The solution runs entirely within Salesforce, eliminating the need for external integrations or APIs.
"Leaptree Optimize is an intuitive and highly efficient QA tool that has significantly streamlined our quality assurance processes."
Drive Performance with Personalized CX Dashboards
Keep your contact center team engaged and motivated with built-in gamification. Leaptree Optimize lets you set up leaderboards, badges, and game-like challenges that make great performance visible and rewarding. When agents can see their progress, they strive to win.
"Implementing Leaptree as the foundation of our newly created QA program has been a game-changer for our team."
Ensure Consistency with QA Calibration
Compare evaluator scores side by side to standardize how performance is measured. With Leaptree Optimize, you can easily spot discrepancies, align expectations, and ensure every agent is scored fairly no matter who’s evaluating.
"Leaptree Optimize has been a valuable asset in serving our Quality Assurance and CSAT review needs."
Unlock Insights with Large Text Analysis
Quickly analyze call transcripts, emails, web chats, and more to uncover hidden CX issues. Leaptree Optimize helps you make sense of high-volume interactions so nothing slips through the cracks.
"We can evaluate twice as many cases compared to before... Very glad we made the investment."
Get started today—see results tomorrow
Simple, no-code setup
Create dynamic, customizable QA scorecards in a simple and intuitive way without developer support. Get started in minutes, without the need for help from developers.
Native to Salesforce
Get started without the need for APIs or hassle with external integrations. Built 100% inside Salesforce for ease, data compliance, and security.
Technical support
Get highly detailed, expert support from people who know their stuff. Our LeapForward onboarding program means you'll be up and running in no time.
Major savings
Save 90% of time spent on compiling and sending CX reports. Free-up valuable time in your call ceters and customer service teams and allow them to focus on what they do best.
"We’ve seen a significant improvement in agent performance, increased engagement in coaching conversations, and a stronger alignment with our quality standards."
QA built for Salesforce.
Not slapped on top.
