Recommended Learning Actions
Revolutionize CX QA by dynamically identifying skills gaps, prompting proactive professional development for elevated customer support standards.
✔ Dynamic Skills Gap Identification: Enable CX QA Managers to spot skills gaps within CX agents dynamically. Address training gaps proactively through personalized learning recommendations.
✔ Enhanced CX QA Scorecard Process: Elevate the CX assessment process by identifying ongoing negative trends. Prompt timely action, such as assigning targeted Self-Paced Learning modules.
✔ Proactive Professional Development: Ensure laser-focused, ongoing development for customer support teams.
Skills Based Approvals
Elevate CX Quality Management with automated approval control based on skill level.
✔ Dynamic Skills Assessment: Implement skills-based approvals for CX quality assurance, allowing a dynamic assessment of individual skills and competencies to ensure a targeted and effective quality assurance process.
✔ Enhanced Efficiency: Save valuable time and avoid costly CX mistakes with efficient control of documents, emails, and other important customer communications based on employee skill level.
Large Text Analysis
Elevate your insights and transform customer interactions.
✔ Spot and address CX quality issues, the smart way: Uncover signs of customer dissatisfaction without the manual effort of trawling through calls, emails, and transcripts. Detect specific keywords during voice calls, such as 'unsatisfied' or 'angry,' and meticulously document them for comprehensive case analysis.
✔ Enhanced CX QA scorecard creation: Set up schedules for scorecards tailored to cases where customers express dissatisfaction multiple times during a call. Streamline tracking and addressing of customer concerns, slashing the time and hassle of continuous manual analysis.
Self Assessments
Ready to take your CX Quality Program to the next level?
Introducing Self Assessments for Leaptree Optimize:
Elevate your insights and transform customer interactions.
✔ Empower your teams to take charge of their growth by enabling them to self-assess their engagements effortlessly.
✔ Foster a culture of accountability and awareness as team members gain insights into their performance.
✔ Drive greater buy-in and alignment with organizational goals.
Pay what you use
Up to 10 CX evaluators
Up to 100 CX agents
Professional edition features
Onboarding fees included
1-hour Premium Advisory Services
per month
Professional
per CX QA evaluator per month billed annually
Omni-channel QA scorecard assessments
Automated QA scorecard scheduler
No code QA scorecard builder
Customizable reports and dashboards
Separate agent and evaluator apps
CX agent gamification
Even distribution
Infraction rules
Tasks
Disputes
QA calibration
FIRST 100 AGENTS GO FREE!
In addition, once-off professional onboarding fees are required of $3,500. Learn more >
per CX QA evaluator per month billed annually
In addition to Professional:
Recommended learning actions
Skills based approvals
Large text analysis
Self assessments
FIRST 100 AGENTS GO FREE!
In addition, once-off enterprise onboarding fees are required of $5,000. Learn more >
Add-ons
per month
per agent
Ongoing access to Technical Product Specialists for guidance/best practice.
per month
per agent
Minimum 100 agents
* Pricing represented in USD. Annual billing cycles. Pricing excludes VAT and Local Sales Taxes.
Frequently asked questions.
How can I get help?
We've got a support link directly in the app, and every question is answered by a Leaptree and Salesforce expert who knows their stuff. Alternatively, send us an email to help@leaptree.com
What are my payment options?
We accept all major credit and debit cards. We also support paying by invoice and bank transfer.
Is product technical support provided?
Yes, as part of your licence fees we include standard technical support, from 9am-5.30pm GMT. Premium 24-hour support can be added to your service, if required, at an additional fee.
I've just signed up, now what?
We engage with you through our LeapForward onboarding program, which is designed to get you and your team up and running as quickly as possible.
How long is the minimum contract term?
12 months is the minimum contract term for a Leaptree product licence.
Will and Incentivize, Maximize, Optimize work with the professional editions of Salesforce?
Yes, you do not require the Enterprise version of Salesforce for these products to work, however, you should be aware of the Salesforce limitations of the Professional editions.
Does Leaptree adhere to international compliance standards such as HIPAA and FedRAMP?
Our Leaptree apps follow a rigorous security review process with Salesforce before they can be published on the AppExchange store. As such, all relevant security standards apply. More information can be found here.
Do Leaptree products integrate easily with other 3rd party applications?
Leaptree products are built 100% native within the Salesforce platform. Therefore, once your 3rd Party Application can integrate with Salesforce, then you will be able to integrate with the Leaptree products. There are range of integration options to support this.
How do we install the software?
Leaptree Apps are available to install from Salesforce AppExchange.
Have more questions? Get in touch >>>