Real Teams.
Real Results.
Leaptree Optimize is helping CX teams streamline QA, boost performance, and save hours every week. Here’s how our customers describe the impact.
Our customers report a 90% reduction in time to compile and send CX reports.
Challenge:
Air Canada Cargo needed a way to evaluate and coach customer service agents directly within Salesforce—without spreadsheets, manual admin, or delays.
Solution:
With Leaptree Optimize, they streamlined their quality assurance process, built customizable evaluation forms, and provided agents with faster, more actionable feedback—all inside Salesforce.
Results:
✅ Fully automated QA process
✅ Higher evaluation coverage
✅ Improved coaching and compliance
✅ Better agent engagement and performance visibility
Air Canada Cargo transformed its CX Quality Assurance and cut cost by 30% with Leaptree Optimize:
By replacing spreadsheets with automated, Salesforce-native workflows, the Air Canada Cargo team saved 25% of their time, eliminated manual errors, and introduced transparent, bias-free performance reviews.
Real-time dashboards, gamification, and automated scorecards helped drive engagement and consistency—proving the power of a fully integrated QA solution.
"The efficiency gains brought about by Leaptree Optimize and its ability to streamline our quality workflows, allow me to focus on what matters most: the development and success of my team."
Gale Largy
Employee Development Manager
“The team listens to feedback and when they hear a good idea that they can easily incorporate, they do it. Not like some other companies where things go into the list of ignored feedback... It's EXTREMELY easy for the QA agents to use, significantly lowering the training that needs to be done to start using this product...particularly true if you are already on Salesforce Lightning... Looking at 40+ different QA tools in the last year or so, Optimize was the best hands down."
“I find that Leaptree's managed package is easy to install and to customise according to our business needs, they leverage force.com to great extent which reflects in its automation (score card configs) and process oriented score cards (recordtypes). I am also impressed with customer/product support, they were able to provide resolution very quickly ensuring that we were able to complete our agent appraisals on time. I highly recommend Leaptree!"
Challenge:
ChowNow needed to scale their QA program without slowing down operations or relying on disconnected tools outside Salesforce.
Solution:
Leaptree Optimize enabled their CX team to build scalable, in-Salesforce evaluation workflows—making it easy to score calls, surface insights, and coach agents in real time.
Results:
✅ QA program scaled 10x
✅ Increased agent evaluations and coaching
✅ Full visibility into team performance
✅ QA data embedded in Salesforce workflows
“Leaptree helps us scale and adapt. We’ve gone from 2 to 20 QA analysts, and Optimize keeps everything in sync as we grow.”
ChowNow CX Team
ChowNow decreased their QA reporting time by 90% with Leaptree Optimize:
"Leaptree Optimize has given me back days worth of time. I’m now able to allow my QA Specialist to focus on scores and I can focus on growth and scaling.”
"Leaptree Optimize is an intuitive and highly efficient QA tool that has significantly streamlined our quality assurance processes."
Shweta Shood
Program Manager of Global & CX at nextdoor
"I love how easy setup was and how amazing the Leaptree team was. They were there to help and guide with any questions or problems we had. My company was looking to expand our QA program and Leaptree Optimize was a no-brainer. Definitely recommended to everyone!"
“Easy to implement – great results... I set up Leaptree for a financial services organisation who were looking to improve their QA round call performance among sales and support agents. I was super impressed by how easy it was to set up, and how flexible in terms of adding and adjusting scorecards. A gamechanger in terms of improving QA and the call experience for customers. Highly recommend."
“A very convenient and efficient tool for QA. Fast and nice support! This is an optimized tool that allows us to save time spent on QA and to evaluate scores very effectively. Thanks to this tool, we have been able to reduce unnecessary resources...very helpful to the team."
“Excellent product, excellent service...Very easy to understand and set up. The Leaptree team helped every step of the way and it was a pleasure to work with them. The product is super configurable so it's really easy to set up and adjust scorecards. The team leads loved the ease of use and the dashboards. Top marks."
“Very effective and convenient! The best part is the scorecard creation configure which is able to set detailed conditions and schedules to evaluate tickets. And they always support quickly and actively."
"Whatever QA program you have, this one is better. I'm thoroughly impressed. Leaptree Optimize seamlessly integrates... It's Salesforce native after all!"
Nicole Lemmon
Senior Manager of Client Services at 1stDibs
Give your QA team a jetpack—not a PDF.
