Call Center Management
Better Call Center Performance and CX
Stay on top of quality with AI-powered QA tools built for modern call centers. Leaptree Optimize creates flexible scorecards, automates coaching, and boosts productivity by up to 75% with less manual work.
“Leaptree Optimize has given me back days worth of time...
I can now focus on growth and scaling."
Via Salesforce AppExchange — ⭐⭐⭐⭐⭐
Your AI-powered QA powerhouse, built inside Salesforce.
See CX quality without the guesswork
Cut through the noise and get instant clarity on how your call center is really performing. Leaptree Optimize shows you what’s working (and what’s tanking) across every interaction, in real-time and at scale. No delays. No blind spots. Just powerful insights that help you lead with confidence.
Effortless scorecards.
Instant impact.
Give your QA team the tools they actually want to use. With Leaptree Optimize, AI-assisted, dynamic scorecards take minutes to set up with no dev time required.
100% Salesforce-native. Zero code. No external integrations. Just fast, intuitive QA built for busy call centers.
Turn performance into play
Keep your call center agents engaged, motivated, and performing at their best with built-in gamification. Leaptree Optimize brings leaderboards, badges, and achievement tracking into your QA program so great work gets noticed, and friendly competition drives real results.
Score smarter,
score fairer
With AI-aided QA calibration, compare evaluator responses side by side, spot anomalies instantly, and align your team with confidence. Leaptree Optimize ensures every agent is assessed fairly.
No bias, no guesswork, just consistent, standardized scoring across the board.
Boost QA productivity by 75% - without burning out your team
Leaptree Optimize uses AI-driven automation to streamline every step of QA, increasing accuracy, cutting workload, and raising call center quality. Get more done, improve accuracy, and raise call center quality—all while using fewer resources.
"Leaptree is an intuitive and highly efficient QA tool that has significantly streamlined our quality assurance processes"
Via Salesforce AppExchange — ⭐⭐⭐⭐⭐
"It's EXTREMELY easy for the QA agents to use, significantly lowering the training that needs to be done to start using this product."
Via G2 — ⭐⭐⭐⭐⭐
Built to Perform.
Ready to Go.
No-code Setup
Launch in minutes—no developers, no integrations, no delays. Just fast, frictionless configuration inside Salesforce.
100% Salesforce Native
Fully built inside Salesforce —with embedded AI — for seamless setup, faster adoption, and total data compliance. No extra tools needed.
Expert Support
Get fast, knowledgeable help plus guided onboarding with our Leapforward program—so you’re set up for success from day one.
Major Time Savings
Reduce manual work and free up your call center, QA, and CX teams to focus on what matters.
"[It] allows for seamless setup of multiple scorecards and automated scheduling, ensuring a structured and predictive approach to QA."
Via Salesforce AppExchange — ⭐⭐⭐⭐⭐
Connect the tools that power your call center
Leaptree makes it easy to link Salesforce with the apps you already use. Streamline operations, reduce friction, and keep your entire QA process running smoothly - no workarounds needed.
A cloud voice CTI solution fully embedded in Salesforce.
A communications platform that includes messaging, video, and phone solutions with contact centre services.
A suite of contact center and unified communication solutions.
A cloud-based contact center service that enables businesses to handle customer calls, chats, and tasks using Amazon Web Services (AWS).
A cloud contact center platform that helps manage inbound and outbound customer interactions across voice, email, chat, and more.
Leaptree Optimize supports all integrations that Salesforce does so you’re always in sync.
"Leaptree’s intuitive interface makes it easy for both QA reviewers and managers to navigate, saving valuable time when scoring interactions and providing feedback."
Via G2 — ⭐⭐⭐⭐⭐
Less tab-hopping.
More AI-powered truth-telling.
