3 Types of AI That Will Elevate Your Contact Center Quality

Contact centers are under pressure to deliver higher quality interactions while doing more with less, and AI is the key to making it happen.

‍

In this session, we'll explore the three types of AI every contact center leader needs to know: Predictive AI, Generative AI, and Autonomous AI, and how each one plays a unique role in improving quality assurance.

‍

You'll learn how Predictive AI can help you automate the quality scoring process, how Generative AI can provide accurate agent feedback, and how Autonomous AI can take action in real-time to ensure dynamic and appropriate training programs are actioned.

‍

Join us to discover how these innovations can elevate your CX QA strategy from reactive to proactive and beyond.