6 Stages to AI-Ready Contact Center Quality: The Roadmap for 2026

Every CX leader is feeling it: more customer interactions, rising expectations, and quality assurance processes that simply don't scale.

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Here's the reality 👉 it's not team size that determines performance — it's the maturity of your quality program.

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In this fast, unfiltered session, Leaptree CEO Neil Young breaks down the Six Stages of CX Quality Assurance Maturity — a practical framework that explains why traditional QA is breaking, where most teams get stuck, and how the most advanced CX organizations are preparing for an AI-driven future.

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You'll learn:📉 Why spreadsheet-driven QA breaks as interaction volume grows🤖 How CX teams evolve from manual reviews to AI-assisted quality📊 What changes when sentiment, quality signals, and risk indicators surface automatically🔥📧😊 How evaluators move from firefighting to driving real CX outcomes

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This session is candid, practical, and designed for leaders who want clarity — not buzzwords.

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If you're responsible for customer experience, quality, or operational excellence, this video gives you a clear roadmap to building a future-proof, AI-augmented contact center.

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👉 Watch now and see where your QA program really sits.

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