How to QA Your Contact Center AI Agents in Salesforce

AI agents are rapidly becoming a core part of the contact center, especially with the rise of Agentforce in Salesforce. But most teams still lack a clear, reliable way to evaluate their performance. Traditional QA methods weren't built for AI. Sampling falls short. Visibility is limited. And without a structured approach, risk, inconsistency, and blind spots quickly emerge.

In this session, Neil Young, CEO of Leaptree, will break down how to effectively quality assure Agentforce AI agents inside Salesforce. You'll learn how leading teams are moving beyond manual review to build scalable, consistent QA frameworks that work across both AI and human agents.

Discover how to bring structure, trust, and accountability to your Agentforce-driven contact center inside Salesforce without adding operational overhead.

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